It became very clear when we started to educate vendors on how to prepare their home for sale that all the hard work could be undone if the agent did a poor job and undersold the home. Therefore a big focus with our education is on stepping you through how agents operate, what motivates them, and the different strategies they use in selling a home (that may not always be in your best interest).
It sounds like a lot, but that is why part of our service is to be an 'agent inspector' and create a buffer to protect you from biased advice used to just to get a listing. Our recommendations are based on secret shopping agents, looking at data and understanding from the inside how agents operate.